Location: Netherlands (Utrecht), Belgium (Antwerp) and Germany - Remote | Full-time

Occasional travel to the office or to customer appointments

About KPS:

KPS is one of the leading consultancies in the DACH region when it comes to digital transformation and process optimisation. As a specialised management and technology consultancy, we design future-proof solutions – with a clear focus on companies in the retail and consumer goods sector.

With our innovative ‘instant transformation’ approach and in-depth SAP expertise, we enable fast, measurable and sustainable results – from strategy to successful implementation.

Our approximately 800 employees are active in Germany, Spain, the United Kingdom, the Netherlands and Scandinavia. In Germany, you can find us at our locations in Munich (HQ), Hamburg and Dortmund.

Our focus areas:

Digital experience: We create customer-centric digital experiences that deliver real added value.
Technology & processes: Together with our premium partner SAP, we modernise technology and process landscapes – efficiently, scalably and sustainably.
Strategic consulting: With our boutique brand Infront, we offer highly specialised strategy expertise for complex transformation projects.
What makes us special:

KPS is more than just a consultancy: we take responsibility for our clients' success and stand for partnership on equal terms. Our teams deliver tangible results, are pragmatic in their implementation – and always think one step ahead.

Your role with us:

As a Senior CRM Manager, you will take responsibility for challenging client projects – from the initial vision through to a successful go-live and beyond.

You will act as a strategic sparring partner for our clients, lead project teams with a clear focus, and actively contribute your expertise in pre-sales and pitch situations.

Project Responsibility & Delivery Excellence

• Overall responsibility for the planning, management and successful implementation of CRM projects

• Analysis, structuring and prioritisation of complex client requirements

• Design of scalable CRM architectures

• Leadership of interdisciplinary project teams (consulting, development, external partners)

• Responsibility for budget, timeline and quality

• Ensuring sustainable implementation, user adoption and business impact

Pre-Sales & Client Development

• Close collaboration with Sales in quotation and tender processes

• Conducting discovery workshops to assess requirements

• Developing compelling solution concepts, including cost estimates and roadmaps

• Presentation in pitches, steering committees and management meetings

• Conducting workshops and system demos

What you bring to the role:

• Several years’ experience in leading complex CRM projects

• In-depth knowledge of at least one leading CRM platform

• Experience in integration and transformation projects

• Confidence in using agile project methodologies

• Experience in pre-sales and pitch situations

• German B2 and fluent in English

What we offer:

• Exciting projects with renowned companies from retail, consumer goods and other industries

• Ownership & creative freedom – contribute your ideas and take on responsibility

• An inspiring community of experts who are among the best in the industry

• Competitive remuneration including attractive bonus packages

• Flexible working – remotely or at one of our modern locations

• KPS Academy – targeted training for your personal development

• Sports activities & team events – for balance and team spirit